Overview
The SSL/TLS Wizard interface allows you to easily purchase and install SSL certificates for domains on your account. It also lists purchased certificates that an SSL certificate provider has yet to deliver.
- A cPanelID is necessary for SSL certificates provided by cPanel through the cPanel Store. cPanelID is the username and password combination for the cPanel Store, the cPanel Tickets system, and our Manage2 billing system. For more information about cPanelID, read our cPanelID documentation.
- You can only purchase certificates for domains that resolve to an IP address on your server.
Verification Process
The validation process for Organization Validated (OV) certificates and Extended Validation (EV) certificates requires between three and 30 days. The certificate issuer requires this time to validate the information about your business. EV certificates require more time to issue than OV certificates due to more stringent requirements. To expedite the validation process, click the associated information message for each certificate, if the message exists.
Although cPanel, L.L.C. will instantly issue a Domain-validated certificate (DV), the validation process may require up to 24 hours before the certificate is available for installation.
Purchase certificates in the default interface
The default interface combines all domains on your account into a single list. Then, it automatically determines the necessary number and arrangement of certificates to secure the domains that you select.
To purchase certificates for domains on your account using the default interface, perform the following steps:
Select the checkbox next to each domain name that you wish to secure with a certificate.
- Lines with domains that begin with an asterisk character (
*) represent wildcard certificates. If you select a wildcard certificate, the interface will automatically select all of the domains that the wildcard certificate will secure. - The interface displays a lock icon and an An SSL certificate currently secures this domain message with each domain that a certificate already secures.
- The interface will not allow you to purchase a certificate for a domain if a certificate is pending for that domain. Click View to view the pending certificate’s information.
Your server will attempt a Domain Control Validation (DCV) check of each domain that you select.
- Gray domains have not yet passed a DCV check.
- Green domains passed the DCV check.
- Red domains failed the DCV check.
- Certificates that you purchased through the cPanel Store automatically include, for no additional cost, each of the domain’s corresponding
www.subdomains that pass a DCV check.
The interface will not allow you to purchase a domain for a website if the list contains a domain with an IP address that does not resolve to your server.
- To remove a domain from a website list, deselect the appropriate checkbox.
- To remove all domains that did not validate from a website list, click Remove all domains that did not validate.
- To add a domain back to a website list, select the appropriate checkbox.
Click Done to continue.
Click Continue to display a list of certificates that are available for purchase. Select the desired certificate.
- The list of certificates depends on the certificate providers that your hosting provider selects for the cPanel Market.
- The interface displays a price for each domain on a certificate, and it displays a description when you select it.
- The interface displays an order subtotal in the upper-right corner of the table. This allows you to compare the wildcard certificate price to individual certificate prices.
The interface lists any domain and certificate selection issues that it detects.
- You must resolve red critical warnings.
- We strongly recommend that you resolve yellow alerts.
After you resolve the critical issues, the interface will display your domain and certificate selections for confirmation. To edit the domain list or select a different certificate, click the appropriate green edit icon.
If you selected an EV or OV certificate in the previous step, a new tab will appear, in which you must enter information about your organization. The certificate authority (CA) will use this information to validate your organization.
- Use the address text boxes to enter information about your organization’s physical or mailing address.
- Use the where incorporated (JOI) text boxes to enter information about where your organization registered as a company.
Click Check Out to proceed to the cPanel Store. Then, log in to the cPanel Store with your cPanelID account.
You must possess a cPanelID user account in order to purchase SSL certificates through this interface. cPanelID is the username and password combination for the cPanel Store, the cPanel Tickets system, and our Manage2 billing system. For more information about cPanelID, read our cPanelID documentation.
- If you already possess an account at the cPanel Store, the cPanel Tickets system, or the Manage2 billing system, use it as your cPanelID.
- If you do not already have a cPanelID account, click Create Account, enter your email address in the new interface, and click Create Account.
Your server will upload your shopping cart to the cPanel Store, and your browser will redirect you to the cPanel Store interface.
- The left side of the interface displays your desired certificates, their cost, estimated tax, and the total price.
- The right side of the interface displays your payment information and options.
Confirm your payment information, or make any necessary changes.
- Click Pay Now to confirm that you wish to purchase the certificates.
- Click Cancel Transaction to cancel the transaction.
The cPanel Store will process your purchase, and your browser will return you to this interface. Click View Pending Certificates to display a list of certificates that you have purchased.
The cPanel Store will automatically email a copy of the certificate to the user. If the cPanel Store fails to redirect the user back to this interface, the user can install the certificate manually.
Purchase certificates in the Advanced interface
The Advanced interface organizes the account’s domains, subdomains, and aliased domains by their website. cPanel’s configuration of the Apache web server only allows you to secure one virtual host’s (website’s) domains per certificate. For example, the system treats an addon domain as its corresponding subdomain. Because each subdomain exists in its own website, an addon domain exists in its own website.
To purchase a certificate or certificates for domains on your account, perform the following steps:
Select the checkbox next to each domain name that you wish to add to a website list’s certificate.
- The interface will not allow you to purchase a certificate for a domain if a certificate is pending for that domain. Click View to view the pending certificate’s information.
- Select the checkbox at the top of a website list to add all of its domains to the certificate.
Your server will attempt a Domain Control Validation (DCV) check of each domain that you select.
- Green domains with a checkmark pass the DCV check.
- Red domains with a blue warning triangle fail the DCV check. The interface will display the error message below the domain.
- Certificates that you purchased through the cPanel Store automatically include each domain’s corresponding
www.subdomain (that pass a DCV check) for no additional cost.
The interface will not allow you to purchase a domain for a website if the list contains a domain with an IP address that does not resolve to your server.
- To remove a domain from a website list, deselect the appropriate checkbox.
- To remove all domains that did not validate from a website list, click Remove all domains that did not validate.
- To add a domain back to a website list, select the appropriate checkbox.
Click Continue to display a list of certificates that are available for purchase on that website list. Select the desired certificate for each website.
- The list of certificates depends on the certificate providers that your hosting provider selects for the cPanel Market.
- The interface displays a price for each domain on a certificate, and displays a description when you select it.
- The interface displays an order subtotal in the upper-right corner of the table.
You cannot purchase wildcard certificates through the Advanced interface.
If you selected an EV or OV certificate in the previous step, a new tab will appear, in which you must enter information about your organization. The certificate authority (CA) will use this information to validate your organization.
- Use the address text boxes to enter information about your organization’s physical or mailing address.
- Use the where incorporated (JOI) text boxes to enter information about where your organization registered as a company.
Click Add to Cart to add a website list’s certificate to your shopping cart. To edit the domain list or select a different certificate, click the appropriate green edit icon and make your changes.
Click Check Out to proceed to the cPanel Store. Then, log in to the cPanel Store with your cPanelID account.
You must possess a cPanelID user account in order to purchase SSL certificates through this interface. cPanelID is the username and password combination for the cPanel Store, the cPanel Tickets system, and our Manage2 billing system. For more information about cPanelID, read our cPanelID documentation.
- If you already possess an account at the cPanel Store, the cPanel Tickets system, or the Manage2 billing system, use it as your cPanelID.
- If you do not already have a cPanelID account, click Create Account, enter your email address in the new interface, and click Create Account.
Your server will upload your shopping cart to the cPanel Store, and your browser will redirect you to the cPanel Store interface.
- The left side of the interface displays your desired certificates, their cost, estimated tax, and the total price.
- The right side of the interface displays your payment information and options.
Confirm your payment information, or make any necessary changes.
Click Pay Now to confirm that you wish to purchase the certificates, or click Cancel Transaction to cancel the transaction.
The cPanel Store will process your purchase, and your browser will return you to this interface. Click View Pending Certificates to display a list of certificates that you have purchased.
The cPanel Store will automatically email a copy of the certificate to the user. If the cPanel Store fails to redirect the user back to this interface, the user can install the certificate manually.
Pending Certificates
The Pending Certificates section of the interface lists all of the SSL certificates that you have purchased from the cPanel Store. The system will automatically poll the certificate provider to determine whether each pending certificate is ready. Refresh the page to display the most current results.
When a certificate is ready, the system will download that certificate and automatically install it on the website.
- To manually check the pending certificate queue, click Check Pending Certificates.
- To show the details of a certificate, click Show Details.
- To hide the details of a certificate, click Hide Details.
- To cancel a purchase, click Cancel and confirm that you wish to cancel the transaction.
- To contact the cPanel Market provider about a certificate order, click Get Help With This Order.
The interface may display the following status messages:
CSR Status — Whether the server has finished the certificate signing requests (CSR). The server submits a CSR to the Certificate Authority (CA) to start the validation process.
DCV Status — Whether the server has finished the DCV check. Often, this finishes automatically when you select a domain.
Free DV Up Status — Whether the server has installed a temporary Domain Validated (DV) certificate. A DV certificate secures the domain during the OV or EV certificate validation.
EV Click-Through Status — A list of items for either you or the CA to finish. The CA cannot issue the EV certificate if any uncompleted items remain. For more information, read Sectigo’s What is required for validation? documentation.
OV Callback Status — Whether the CA has verified the organization’s validity via a phone call.
OV Status — A list of items for either you or the CA to finish. The CA cannot issue the OV certificate if any uncompleted items remain.
Validation Status — Whether the validation process is finished.
