User Manager

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The User Manager interface allows you to manage your Subaccounts. Subaccounts use the same login and password information for email, FTP, and Web Disk services. The system synchronizes the password of each of the Subaccount’s allowed services.

This interface also allows you to merge email, FTP, and Web Disk accounts into a single Subaccount or to link existing service accounts to Subaccounts.

If any email, FTP, or Web Disk accounts use the same username, the User Manager interface allows you to merge those accounts into a Subaccount.

  • The User Manager interface groups any service accounts that you could merge.
  • To merge the accounts, click Link.
  • To remove this action for those accounts, click Dismiss.

Add a Subaccount

To add a Subaccount, perform the following steps:

  1. Click Add User.

  2. Enter the user’s name in the Full Name text box.

  3. Enter the username in the Username text box.

  4. If you manage more than one domain, select the appropriate domain from the Domain menu.

  5. Enter a contact email address for the user.

     6. Select the method to use to set the Subaccount password:

  • To send an email to the user to set their own password, select The user will set the account password.
  • To set the password yourself, select Set the user’s password. Then, enter and confirm the new password in the appropriate text boxes.

    7. Select the Subaccount’s services. For more information, read the Services section below.

    8. Click Create, or click Create and Add Another User to add another account.



Email allows you to enable the Subaccount’s email address.

You can configure the following email setting:

  • Quota — The amount of hard drive space the Subaccount may use to store email.


FTP allows you to manage your website’s files

You can configure the following FTP settings:

  • Quota — The amount of hard drive space the Subaccount user may use in their specified home directory.

  • Home Directory — The Subaccount’s FTP home directory.

Web Disk

The Web Disk utility allows you to manage and manipulate files on your server in multiple types of interfaces (for example, your computer, mobile device, or certain types of software).

You can configure the following Web Disk settings:

  • Home Directory — The Subaccount’s Web Disk home directory.

  • Permissions — The Subaccount’s home directory permissions. You can select either of the following permissions:

    • Read-Write — The Subaccount can read and write files inside the directory.
    • Read-Only — The Subaccount can only read files inside the directory.
  • Authentication — Whether to enable Digest Authentication. You must enable Digest Authentication if you use Windows® Vista, Windows® 7, or Windows® 8, or Windows® 10 and you access Web Disk over a clear text, unencrypted connection. You do not need to enable Digest Authentication if you meet the following conditions:

    • The domain has an SSL certificate that a recognized certificate authority signed.
    • You can connect to Web Disk with SSL over port 2078.

Logging in

After you create a Subaccount, you can use several methods to access it:

Edit a Subaccount

To edit a Subaccount, click Edit. You can update the following Subaccount settings:

  • Full name — The Subaccount’s user’s first and last name.

  • Contact Email Address — An alternate email address for the Subaccount’s user.

  • Security Information — The Subaccount’s password.

  • EmailFTP, and Web Disk — The Subaccount’s access to email, FTP, and Web Disk services, respectively.

Delete a Subaccount

To delete a Subaccount, click Delete. Then, confirm that you wish to delete the account.

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